Booking & Cancellation Policy
All services require a 50% booking fee that will go towards the remaining balance of your appointment. All booking fees and virtual appointment payments are non-refundable.
You can reschedule or cancel your appointment up to 48 hours prior to your appointment. If your deposit/booking fee was waived for rebooking after a service, and you cancel or reschedule less than 48 hours before your appointment, or "no show," you will be responsible to pay 50% of the appointment and won't be able to rebook until the invoice is satisfied or your card is charged.
Same-day cancellations, "no shows," and/or reschedules are treated the same.
If you purchased a package and you no-show or cancel your appointment less than 48 hours before your appointment, you will lose the service.
Late Policy
If the treatment does not start on time due to your tardiness, the treatment time will be reduced or changed accordingly and you will still be required to pay full price.
- If you are more than 10 minutes late, you will be charged an additional $20.
- After 15 minutes of you being late, your appointment will be cancelled and you will lose your booking fee.
- If you have purchased a package and are 15 minutes late to your appointment, it will be cancelled and you will lose your appointment.
Service & Retail Policy
At Vivify Body & Co. we strive to provide exceptional skin care services and offer high-quality products to enhance your skincare routine. To ensure a smooth and satisfying experience for both our clients and our team, we have established the following policies:
Appointments
Scheduling: We recommend scheduling your skin care appointments in advance to secure your preferred date and time. You can schedule appointments by phone, through our website, or in person at our facility.
Cancellation or Rescheduling: We understand that unexpected circumstances may arise. If you need to cancel or reschedule your appointment, we kindly request at least 48 hours' notice. Late cancellations or no-shows may be subject to a cancellation fee.
Late Arrival: Please arrive on time for your appointment to ensure that you receive your full allotted treatment time. In the event of late arrival, your treatment may be shortened to accommodate other scheduled appointments.
Consultation and Consent
Consultation: Prior to your skin care service, we will conduct a consultation to assess your skin type, address any concerns or sensitivities, and recommend appropriate treatments and products.
Consent: For certain treatments or procedures, we may require your informed consent. We will explain the details, risks, and benefits of the treatment, and answer any questions you may have. Your consent is necessary before proceeding with the service.
Product Recommendations
Personalized Recommendations: Our estheticians may recommend specific skin care products tailored to your individual needs and goals. These recommendations are based on their professional expertise and the information gathered during your consultation.
Product Purchases: Our recommended products can be purchased directly from Vivify Body & Co. We only offer authentic, professional-grade products from trusted brands. If you have any questions or concerns about the products, our team will be happy to assist you.
Product Returns and Exchanges
We do not accept returns or offer refunds.
Opened Products: Due to hygiene and safety reasons, opened products cannot be returned or exchanged unless they are defective or have caused an adverse reaction. In such cases, please contact us immediately, and we will assess the situation and provide a suitable solution.
Adverse Reactions and Allergies
Disclosure: It is important to inform your esthetician about any known allergies, skin conditions, or sensitivities you may have before undergoing any skin care services or using new products.
Patch Tests: In certain situations, a patch test may be recommended before a treatment or the use of certain products to check for any adverse reactions.
We prioritize your safety and well-being and will take necessary precautions based on the information provided.
Please review and understand these policies before scheduling an appointment or purchasing products from Vivify Body & Co. If you have any questions or require further clarification, our team is here to assist you.
Email & Communication
Email Communication: By providing your email address, you consent to receiving emails from Vivify Body & Co for the following purposes.
Skincare Tips and Advice: We may send you informative emails regarding skincare tips, advice, and recommendations to help you achieve and maintain healthy, radiant skin.
Promotional Offers: We may occasionally send you emails about exclusive promotions, discounts, or special offers related to our services, products, or events.
Appointment Reminders: We may send you appointment reminders or notifications to ensure you stay updated with your scheduled appointments and any relevant information.
Frequency of Emails: We strive to maintain a reasonable balance in our email communication. While we want to keep you informed and engaged, we understand the importance of respecting your inbox. On average, you can expect to receive emails from us no more than 3 to 4 times a month. However, please note that during special events or time-sensitive situations, the frequency may increase temporarily.
Unsubscribing: If at any time you wish to unsubscribe from our emails, you can do so by clicking the "Unsubscribe" link provided at the bottom of our email communications. Once unsubscribed, you will no longer receive promotional or non-essential emails from us. However, please note that you may still receive transactional emails related to your appointments or other essential communication.
Data Security: We are committed to protecting your personal information. Your email address and any other contact details you provide will be securely stored and will only be used for the purposes outlined in this consent form. We will not share, sell, or rent your information to any third parties without your explicit consent, unless required by law.
Updating Your Information: If there are any changes to your contact information, such as a new email address or phone number, please notify us promptly, so we can update our records accordingly.
Age Requirement
Vivify Body & Co. Aesthetics proudly offers gender-neutral, inclusive care for all adults. We only work with clients 18 years and older.
Facial Consent
Please read and understand the following information before signing your consent form. This outlines the procedures, risks, and potential benefits associated with receiving a facial treatment from Vivify Body & Co.
Description of Facial Treatment: I understand that the facial treatment I will receive may include cleansing, exfoliation, steam, extraction, massage, mask application, and the use of various skincare products. The specific details of the treatment will be discussed with me before the session begins.
Purpose and Benefits: I understand that the purpose of the facial treatment is to improve the condition and appearance of my skin, promote relaxation, and provide general skincare maintenance. The benefits may include deep cleansing, hydration, improved circulation, and a revitalized complexion.
Risks and Possible Side Effects: I understand that, despite the best efforts and expertise of the esthetician, certain risks and side effects may occur during or after the facial treatment. These include, but are not limited to:
- Skin redness, irritation, or sensitivity
- Allergic reactions to products used
- Breakouts or acne flare-ups due to extraction
- Temporary discoloration or pigmentation changes
- Sensitivity to sunlight or UV rays
- Potential transmission of contagious skin conditions (e.g., cold sores, bacterial or fungal infections)
Precautions and Medical Conditions: I have provided accurate and complete information regarding my medical history, including any skin conditions, allergies, sensitivities, medications, or treatments I am currently undergoing. I understand that it is my responsibility to inform the esthetician of any changes or updates to my medical information before each session.
Homecare Recommendations: I understand that the esthetician may provide recommendations for at-home skincare routines or products. It is my choice whether or not to follow these recommendations, and I am aware that the results may vary based on my compliance and individual skin characteristics.
Consent to Treatment: I voluntarily consent to receive the facial treatment offered by Vivify Body & Co. I understand the nature of the treatment, risks involved, and the potential benefits. I acknowledge that I have had the opportunity to ask questions and have received satisfactory answers.
I release Vivify Body & Co. and its representatives from any claims, liabilities, or damages arising from the facial treatment, except those caused by their negligence or intentional misconduct.
Chemical Peel Consent
I hereby acknowledge that I have been informed and understand the following regarding the chemical peel procedure provided by Vivify Body & Co:
Purpose and Description: Chemical peels are professional skincare treatments that involve the application of a chemical solution to the skin, which exfoliates and removes the outermost layers. The purpose of a chemical peel is to improve the appearance and texture of the skin, reduce fine lines and wrinkles, address hyperpigmentation, acne scars, and promote a more youthful complexion.
Benefits and Risks: I understand that the potential benefits of a chemical peel may include a more even skin tone, improved texture, diminished fine lines and wrinkles, reduced appearance of acne scars, and overall skin rejuvenation. However, I am aware that there are certain risks associated with the procedure, including but not limited to temporary redness, swelling, peeling, dryness, sensitivity, and the possibility of infection or scarring. In rare cases, allergic reactions or other unforeseen complications may occur.
Precautions and Contraindications: I have disclosed all relevant medical information, including any known allergies, skin conditions, or medications that may affect the treatment. I understand that certain factors, such as pregnancy, breastfeeding, active cold sores, open wounds, recent facial surgery, or the use of certain medications, may make me unsuitable for a chemical peel. The esthetician has the right to refuse or modify the treatment based on my medical history and condition.
Procedure Details: The esthetician has explained the procedure details, including the type of chemical peel to be used, the expected sensation during the treatment, and the anticipated downtime and aftercare requirements. I understand that the esthetician will apply the chemical solution to my skin, and I may experience a mild tingling, stinging, or warm sensation. The esthetician will closely monitor the procedure to ensure my safety and comfort.
Aftercare Instructions: I will follow the provided aftercare instructions, which may include avoiding sun exposure, using recommended skincare products, avoiding certain activities or treatments, and applying sunscreen diligently following the chemical peel procedure. I understand that failure to adhere to the aftercare instructions may increase the risk of complications and may affect the results of the treatment. I will also inform the esthetician of any unexpected or prolonged side effects experienced after the treatment.
Laser Hair Removal Consent
I hereby acknowledge that I have been fully informed and understand the following regarding the laser hair removal procedure:
Purpose and Description: Laser hair removal is a cosmetic procedure that uses concentrated beams of light to target and destroy hair follicles, resulting in the reduction or permanent removal of unwanted hair. The purpose of laser hair removal is to provide long-lasting hair reduction in the treated areas.
Benefits and Risks: I understand that the potential benefits of laser hair removal may include a significant reduction in hair growth, smoother skin texture, and increased self-confidence. However, I am aware that there are certain risks and potential side effects associated with the procedure, including but not limited to temporary redness, swelling, blistering, pigmentation changes, scarring, and the possibility of incomplete hair removal.
Precautions and Contraindications: I have disclosed all relevant medical information, including any known allergies, skin conditions, medications, or recent sun exposure that may affect the treatment. I understand that laser hair removal may not be suitable for individuals with certain medical conditions, such as active infections, open wounds, sunburns, or a history of keloid scarring. The esthetician has the right to refuse or modify the treatment based on my medical history and condition.
Procedure Details: The esthetician has explained the procedure details, including the duration, the areas to be treated, and the recommended number of sessions for optimal results. I understand that laser hair removal involves the use of a laser device that emits intense pulsed light (IPL) or laser beams on the targeted areas of my skin. The esthetician will adjust the settings based on my skin type, hair color, and hair texture to ensure safe and effective treatment.
Sensations and Discomfort: I acknowledge that during the laser hair removal procedure, I may experience sensations such as mild heat, tingling, or snapping sensations on my skin. The intensity and discomfort level may vary depending on the treatment area, my pain tolerance, and other individual factors. The esthetician will take necessary measures to minimize discomfort, such as using cooling devices or topical numbing agents if deemed appropriate.
Aftercare Instructions: I will follow the provided aftercare instructions, which may include avoiding sun exposure, applying recommended skincare products, refraining from certain activities or treatments, and maintaining proper hygiene for a specified period following the laser hair removal procedure. I understand that failure to adhere to the aftercare instructions may increase the risk of complications and may affect the results of the treatment.
Patch Test: I understand that a patch test may be performed prior to the full treatment to assess my skin's reaction to the laser. The patch test helps determine the appropriate laser settings and evaluate any adverse reactions or sensitivities that may arise.
Potential Additional Sessions: I understand that laser hair removal may require multiple sessions to achieve the desired results. The number of sessions needed depends on various factors, including hair density, hair growth cycle, and individual response to the treatment. The esthetician will provide recommendations based on my specific needs and goals.
Media Release Waiver
I hereby grant permission to Vivify Body & Co. ("Esthetician") to use photographs or images taken of me for the purpose of marketing and promoting the services provided by the Esthetician. This includes, but is not limited to, print materials, online advertisements, social media platforms, and the Esthetician's website.
I understand and agree to the following terms and conditions:
Ownership: I acknowledge that all photographs and images taken by the Esthetician are the property of the Esthetician. I have no ownership or rights to the photographs or images.
Consent: By signing this waiver, I grant the Esthetician permission to use my photographs or images for marketing and promotional purposes. I understand that my photographs or images may be used in both digital and print media.
Release of Liability: I release the Esthetician from any claims, demands, or causes of action that may arise from the use of my photographs or images, including any claims of defamation, invasion of privacy, or infringement of rights.
Compensation: I understand that I will not receive any financial compensation for the use of my photographs or images. The use of my photographs or images is voluntary, and I waive any rights to compensation or royalties.
Confidentiality: The Esthetician will exercise reasonable care in the use and storage of my photographs or images. However, I understand that no guarantees of confidentiality can be provided, and the Esthetician will not be held responsible for any unauthorized use or disclosure of my photographs or images by third parties.
Revocation: I have the right to revoke this photo release waiver at any time by providing written notice to the Esthetician. However, revocation will not affect any prior uses of my photographs or images.
Questions? Email [email protected].